"Loved the pool area with fireplaces with view on the mountains."
Cathrin from Germany
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"The free bus ticket is an awesome touch with the bus stop directly outside the hotel which will take you as far as the Gondola!"
Scott from United Kingdom
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"I would like to draw special attention to the wonderful hot pool on the hotel grounds which was incredible and had a beautiful view of the mountains."
Mykola from Canada
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4-star Banff hotel with mountain-view hot tubs and free parking
Dining
The hotel has one on-site restaurant, Good Folk, open for dinner with a menu that includes dishes like Boar Chop and Ribeye steak for two. Breakfast and lunch are also available at Good Folk, which offers a modern dining atmosphere. A separate coffee and brunch spot, Sudden Sally, is located in the sister hotel Canoe next door.
Rooms
Rooms at Otter Hotel come with a private balcony, a tea and coffee maker, and a refrigerator. Superior Room Mountain View and King Suite categories give guests views of the surrounding mountains from the room or balcony. All rooms include a flat-screen TV, air conditioning, and a private bathroom with free toiletries.
Wellness & Recreation
The rooftop hot tub, open from 7am to 11pm, offers a view of the mountains and is a key attraction for guests. The hotel also has a fitness center with modern equipment and a sauna for guest use. Laundry facilities are available on-site for guests staying multiple nights.
Location & Transportation
Otter Hotel is 1.9 km from Banff Park Museum and 1.8 km from Banff International Research Station. A bus stop is located directly across the street, and the hotel provides free ROAM Transit passes for the duration of the stay. Calgary International Airport is 134 km away from the hotel.
Pet-Friendly & Family Amenities
The hotel is pet-friendly and provides a food bowl, a big bed, treats, and toys for dogs at check-in. Families can use the laundry facilities and the rooftop hot tub is accessible until 11pm for evening relaxation. Free private parking, including an electric vehicle charging station, is available on-site for all guests.
Highlights
Hot tub: Rooftop hot tub with mountain views open until 11pm
Dining: Good Folk restaurant serving Boar Chop and Ribeye steak
Transport: Free ROAM bus passes for all guests
Parking: Free private parking with EV charging station
Pet policy: Dog bed, treats, bowls, and toys included
“This is a smart Banff choice, in my opinion. The property emphasizes access to both nature and town, with those mountain views especially impressive from the rooftop hot tubs. I appreciate the thoughtful extras like complimentary parking and on-site dining.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Superior Room Mountain View
2 persons
26 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details
King Room Mountain View
2 persons
27 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Mountain View King Suite
2 persons
30 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.3/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Luggage storage
Lift
Electric vehicle charging station
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Housekeeping
Laundry
Tours/Ticket assistance
Dining
Restaurant
Spa & Leisure
Jacuzzi
Room features
Air conditioning
Heating
Sitting area
Patio
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
600 Banff Avenue, Banff, T1L 1H8,
Explore Banff
Local Highlights
Top Attractions
Activities
Dining
Entertainment
Banff National Park Visitor Center
18 minutes' walk
The visitor center offers insights into the park's ecosystems, wildlife, and various guided tours available year-round.
Bow Falls
25 minutes' walk
Spectacular waterfall views with easy access for photos and picnics. A hidden gem not far from the busy town center.
Fairmont Banff Springs
25 minutes' walk
Iconic castle-like hotel with lush gardens and a golf course. Offers dining and spa experiences worth exploring.
Cave and Basin National Historic Site
30 minutes' walk
The birthplace of Canada's national parks with educational exhibits and natural hot springs. A must-visit for nature lovers.
Hiking to Little Beehive
15 minutes' walk
A thrilling hike leading to breathtaking lake views. Trail maps available, suitable for novice to seasoned hikers.
Banff Rotary Park
5 minutes' walk
A serene park perfect for picnics and leisurely walks. Families can enjoy the children's play area and sports fields.
Japanese Restaurant Miki
25 minutes' walk
Authentic Japanese cuisine with sushi and regional specialties. Cozy ambiance ideal for couples and solo diners.
Patrinos Banff
25 minutes' walk
Italian dining with a warm, family-friendly atmosphere. Signature dishes include wood-fired pizza and homemade pasta.
Banff Centre for Arts and Creativity
25 minutes' walk
Home to art exhibitions and performances. Check the schedule for live music events and community activities.
Willock & Sax Gallery
20 minutes' walk
Local art gallery featuring Canadian artists, ideal for art enthusiasts and offers family-friendly exhibits.
Tips on navigating the city
City Centre
Banff 17 min · 4600 ft
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Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Internet
Wireless internet is available in the entire hotel for free.
Pets
Pets are allowed on request.
Number of rooms:
146
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 460 verified reviews
8.8 /10
Great
90 %
Recommend
Breakfast
2.5/10
Cleanliness
9.2/10
Comfort
9.3/10
Facilities
9.3/10
Free WiFi
8.5/10
Location
9.0/10
Paid Wi-Fi
8.7/10
Staff
9.1/10
Value for money
8.4/10
Pros
Heated pool
Modern rooms
Convenient parking
Cons
Loud air con
Cleanliness issues
Staff issues
Guest reviews
based on 626 reviews
9.0/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
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FAQs
About Otter Hotel
What are the check-in and check-out times at Otter Hotel?
Check-in is at 16:00 and check-out is at 11:00.
Is free parking available at Otter Hotel?
Yes, free private parking is available on-site for guests.
What dining options are available at Otter Hotel?
The hotel features an on-site restaurant serving dinner.
What are the nearest attractions to Otter Hotel?
Nearby attractions include Banff Park Museum (2 km), The Whyte Museum of the Canadian Rockies (2 km), and Cave and Basin National Historic Site (4 km).
What amenities are available in the rooms at Otter Hotel?
Rooms are equipped with air conditioning, a flat-screen TV, a kettle, and complimentary toiletries.
Is Wi-Fi available at Otter Hotel?
Free Wi-Fi is available throughout the property.
Does Otter Hotel have a fitness center?
Yes, the hotel includes a fitness center with modern equipment.
How far is Otter Hotel from Calgary International Airport?
The hotel is located 100 km from Calgary International Airport.
What languages do the staff at Otter Hotel speak?
Staff members speak English and French.
What options are available for dining near Otter Hotel?
Nearby dining options include Japanese Restaurant Miki, Banff Voyager Inn, Cougar Pete's Restaurant & Lookout, Upper Hot Springs Restaurant, and The Keg Steakhouse + Bar, all within 2 km.
What facilities are offered for guest relaxation at Otter Hotel?
The hotel features a hot tub for guest relaxation.
What is the maximum room capacity at Otter Hotel?
The hotel offers spacious quadruple rooms for up to four guests.